About Ordering

・What payment methods are available?

　The following payment methods are available.
　◇PayPal
　◇Bank Deposit (bank transfer)
　◇Cash on delivery (within Japan only)

　◇Fee-free instalments by credit card (Smartpay)
　　Pay by bank account or credit card.
　　No fees, no interest
　　Fee-free payment in 3 instalments is now available with accounts at 70 or more banks in Japan.
　　Payments can be debited instantly. (The Smartpay app is required.)
　　For details, click here

　◇Credit card payment (GMO Epsilon)
　　・VISA
　　・Mastercard
　　・Diners Club
　　・JCB
　　・American Express (AMEX)

　◇Mobile carrier billing (GMO Epsilon)
　　・docomo
　　・au Kantan Kessai
　　・SoftBank Matomete Shiharai

　◇au PAY
　　For details, click here

　◇Rakuten Pay
　　For details, click here

　◇Alipay

　◇Mobile QR code payment
　　・PayPay

　◇Convenience store payment (KOMOJU)
　　An email with payment instructions will be sent from “no-reply@komoju.com”.
　　Please check the details and complete your payment by the due date.
　　・Lawson
　　・FamilyMart
　　・Daily Yamazaki
　　・Ministop
　　・Seicomart

　◇Pay-easy (KOMOJU)
　　An email with payment instructions will be sent from “no-reply@komoju.com”.
　　Please check the details and complete your payment by the due date.
　　For details, click here

　◇Paidy (buy now, pay later)
　　・No credit card required.
　　・Simple checkout with your email address and mobile number.
　　・Multiple purchases can be paid together on the 10th of the following month.
　　A free upgrade to Paidy Plus gives you access to features such as monthly budget settings
　　and the option to pay in 3 instalments** with no instalment fees*.
　　*Instalment fees are waived only for direct debit and bank transfer.
　　**Paying in 3 instalments requires registration the first time you use it.
　　 It is also limited to single payments of ¥3,000 or more.

・How much does shipping cost?

　Shipping is free for all deliveries within Japan.
　※If you select cash on delivery as your payment method, a cash on delivery fee applies.

　※For deliveries outside Japan, shipping is charged separately.
　Shipping costs vary according to the destination country and the weight of the item.
　Shipping costs are calculated automatically when you place your order from the cart.

・How soon will my order be shipped?

　Orders are normally shipped within 1–5 business days after payment is confirmed.
　※Orders received on Sundays and public holidays are processed in turn from the next business day.
　※Even if you have specified a delivery date and time when ordering, depending on payment status, stock availability, weather, traffic
　or other circumstances, we may be unable to deliver on your requested date and time.
　Thank you for your understanding.

・Can I choose a delivery date and time?

　For deliveries within Japan, you can specify your preferred delivery time slot.
　(Please enter it in the order note when placing your order.)
　Before noon / 12:00–14:00 / 14:00–16:00 / 16:00–18:00 / 18:00–20:00 / 19:00–21:00
　※Please note that you cannot choose the carrier.
　Even if you have specified a delivery date when ordering, depending on payment status, stock availability, weather, traffic
　or other circumstances, we may be unable to deliver on your requested date and time.
　Thank you for your understanding.
　
　※Delivery date and time cannot be specified for deliveries outside Japan.
　　We will ship your order so that it reaches you as quickly as possible.
　　Thank you for your understanding.

・Can I return an item?

　◆Returns for personal reasons
　We accept such returns only if you contact us within 3 business days of delivery and the item is unused.
　Return shipping costs are at your expense.
　Please send the item back within 7 days of contacting us.
　Returned items must be in the same condition as when they were delivered.
　We cannot accept returns of items that are scratched or damaged, or that are missing any accessories (box, dust bag, guarantee card, etc.).

　◆Returns due to issues on our side, such as a defective item or incorrect shipment
　If you contact us within 7 business days of delivery, we will arrange a return and refund.
　As each item is one of a kind, we are unable to offer exchanges.
　The shipping costs for returning and reshipping the item will be borne by us.

　※“Business days” means all days excluding Sundays and public holidays.
　※The date of delivery is determined by the carrier's delivery completion record.

　For warranty periods and detailed terms, please see our Returns and Refunds page.

・What if an item is out of stock?

　If an item you have ordered is out of stock,
　we will contact you by email or phone.
　As each item is one of a kind and no substitute is available, the order will be cancelled.
　Thank you for your understanding.

・Do you offer gift wrapping?

　As a rule, we do not offer gift wrapping.
　Simple wrapping may be possible for some items, so please contact us before purchasing.