about the order
・What are the types of payment methods?
The following payment methods are available:
◇PayPal
◇Bank Deposit (bank transfer)
◇Cash on delivery (within Japan only)
◇Free installment payment with credit card (Smartpay)
Whether it's a bank account or a credit card.
There are no fees or interest
Three free installments can now be used with more than 70 bank accounts in Japan.
You can withdraw immediately. (You must use the SmartPay app.)
For more information, please seeHere
◇Credit card payment (GMO Epsilon)
・VISA
・Mastercard
・Diners Club
・JCB
・American Express (AMEX)
◇Smartphone carrier payment (GMO Epsilon)
・Docomo mobile phone payment
・au Easy Payment
・Softbank payment in bulk
◇au PAY
For more information, please seeHere
◇Rakuten Pay
For more information, please seeHere
◇Alipay
◇Smartphone payment (QR code)
・PayPay
◇Convenience store payment (KOMOJU)
An email regarding the payment procedure will be sent to you via "no-reply@komoju.com".
Please check the details and pay by the payment deadline.
・Lawson
・Family Mart
・Daily Yamazaki
・Ministop
・Seiko Mart
◇Payee Payment (KOMOJU)
An email regarding the payment procedure will be sent to you via "no-reply@komoju.com".
Please check the details and pay by the payment deadline.
For more information, please seeHere
◇Payment after payment (Paid)
- No credit card required.
-Easy payment with your email address and mobile number.
・You can also make multiple payments at once on the 10th of the following month.
PaydyPlatUpgrade to free to set your monthly budget and
You can use features such as no installment fee* and 3-time payments**.
*No installment fees are available only for direct debit and bank transfers.
**If you pay three or more times, you will need to register when using the service for the first time.
It can also be used if the amount used for one payment is 3,000 yen or more.
-How much will the shipping cost?
Delivery within Japan is flat rate free.
*If you select cash on delivery as your payment method, a cash on delivery fee will be charged.
*If shipping to a country other than Japan, shipping charges will be charged separately.
Shipping costs vary depending on the country of delivery to you and the weight of the item.
Shipping costs will be automatically calculated when you add them to your cart and place your order.
-How long will the item be shipped?
After confirming your order's payment, it will usually be shipped within 1 to 5 business days.
※Closed on Sundays and public holidaysWe will respond to shipments and inquiries in order from the next business day or later.
*Even if you specify a delivery date and time when placing your order, we will notify you of payment status, inventory status, weather, traffic, etc.
Due to other circumstances, we may not be able to deliver your order on the date and time you wish to receive your order.
Please be aware of this in advance.
-Can I specify a delivery date and time?
If you are delivering within Japan, you can specify the desired delivery time.
(Please enter it in your notebook when placing your order)
Morning/12:00-2:00/2:00-4:00/4:00/4:00-6:00/6:00-8:00/7:00-9:00
*You cannot choose the shipping company.
Even if you specify a delivery date when placing your order, we will notify you of payment status, availability status, weather, traffic, etc.
Due to other circumstances, we may not be able to deliver your order on the date and time you wish to receive your order.
Thank you for your understanding in advance.
*If shipping to a country other than Japan, you cannot specify a date and time.
We will ship it to arrive as soon as possible.
Thank you for your understanding.
-Is it possible to return it?
◆Returns due to customer convenience:
We will only accept returns if the product is unused within 3 business days of receipt.
The customer will be responsible for the shipping costs when returning the item.
*We cannot accept returns due to customer reasons, such as differences in image or size differences from what you expected.
◆Returns due to defective products or incorrect delivery due to our own reasons:
If you contact us within 3 business days of receiving the product, we will accept returns and refunds.
Please note that the product is a one-of-a-kind item and cannot be exchanged.
We will cover the shipping costs required for returning and re-shipment.
Based on the above, if you would like to return your item, please contact us as soon as possible.
Please feel free to contact us if you have any questions or questions.
・What if there are out of stock?
If the item you ordered is out of stock,
We will contact you by email or telephone.
As this is a one-of-a-kind item, there is no substitute, so we will cancel your order.
Thank you for your understanding in advance.
- Can I wrap my gifts?
Basically, we do not accept gift wrapping services.
Depending on the product, simple wrapping may be possible, so please contact us before purchasing.