Refund policy

Returns and refunds

◆Returns due to customer convenience:
We will only accept returns if the product is unused within 3 business days of receipt.
The customer will be responsible for the shipping costs when returning the item.

*We cannot accept returns due to customer reasons, such as differences in image or size differences from what you expected.


◆Returns due to defective products or incorrect delivery due to our own reasons:
If you contact us within 3 business days of receiving the product, we will accept returns and refunds.
Please note that the product is a one-of-a-kind item and cannot be exchanged.
We will cover the shipping costs required for returning and re-shipment.


Based on the above, if you would like to return the product, please contact us as soon as possible.
Please feel free to contact us if you have any questions or questions.

 Warranty period

Natural breakdowns will be repaired and adjusted.
If repairs are not possible, we may provide a refund.
Thank you for your understanding.

Our warranty period varies depending on the item.

※bag,Wallet・Other items such as accessories, fashion, etc.
Due to the nature of the product, it is not covered by the warranty.
Please be aware of this in advance.

Contact usHere


NIX Inc.
MAIL: kyoto_nishikino7@nifty.com
Phone number: 075-441-7777
Opening hours: 10:00-19:00 (excluding closed days on Sundays and public holidays)

*Inquiries received outside of business hours will be responded to sequentially on the next business day or later.
Please note that it may take some time for us to reply.

 

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