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Changes to the destination are possible only before shipping. (Excluding some payment methods)
Please contact us as soon as possible.

The inquiry isHere

I'm sorry.
Basically, you cannot change the payment method.
If you contact us, we will cancel once, so please re -order using a new payment method again.

* Depending on the payment method, it may be possible to change to bank transfer.

◆ Cancellation by customer convenience (before product shipping)
If you have a cancellation of your order, payment method, or a change in the destination, please contact us as soon as possible.
Cancellation after product shipment and changes in order contents cannot be accepted for any reason.

* Our holidays are business daysCarreePlease check the under.
* Cancellation by phone will be accepted during business hours.
* Please note that round -trip shipping and fees will be charged for cancellations after arrangement.

◆ Cancellation due to our convenience (in case of missing product)
If the order you ordered is out of stock, we will contact you by email or TEL.
Since the product is one point, there is no substitute, so we will cancel it.
Please understand in advance.

Basically, we do not accept gifts wrapping support.
Simple wrapping may be possible depending on the product, so please contact us before purchasing.

Delivery to Japan is uniformly free shipping.
※お支払い方法を代金引換に選択された場合は、代引き手数料が掛かります。
* In the case of delivery to countries other than Japan, the shipping fee will be charged separately.
The shipping cost varies depending on the country where the customer is delivered and the weight of the product.
Put it in a cart and the shipping fee will be calculated when ordering.

* In the case of delivery to countries other than Japan, customs duties are required depending on the countries and regions.
● Import duties, taxes, and fees are not included in the product price or shipping fee. These costs will be borne by the buyer.
● Before purchasing or bidding, please contact the customs of your country to see if additional costs are incurred.
● When the product passes through customs in the country where you live, the delivery company will pay the tariff on your behalf. Customs and fees are collected by the delivery company when receiving the product. Since these fees are tariffs, do not confuse them with additional shipping fees.
● If you refuse to pay for tariffs, the delivery company will return the product to the Company and request tariffs. After that, we refund the order amount deducted from the customs duties.
* Please note that the purchaser's payment is responsible for the customs duties, regardless of whether or not they are returned.

After confirming the payment of your order, it will be shipped within 1 to 5 business days.
* Sundays and holidays will be shipped and inquiries will be available after the next business day.
* Even if the delivery date and time is specified when ordering, it may not be possible to deliver at the desired date and time due to payment status, stock status, weather, transportation, and other circumstances.
Please understand in advance.

* We are not responsible for delays in the arrival of products at the customs inspection of overseas delivery.
* It is not possible to declare low -priced products or display "gifts" during customs clearance procedures. Such an act violates international law.商品の価格を設定する前に、お住まいの国で追加の税金を確認してください。

In the case of delivery to Japan, you can specify your desired delivery time.
If you want to specify the delivery time, enter the desired time zone in the note field when ordering.
(In the morning/12:00 to 14:00/14:00 to 16:00/16:00/18:00/18: 00-19: 00-19: 00)
* You cannot choose the shipping company.
* Even if the delivery date and time is specified when ordering, it may not be possible to deliver at the desired date and time due to payment status, stock status, weather, transportation, and other circumstances.
Please understand in advance.
　
* In the case of delivery to countries other than Japan, the date and time cannot be specified.
We will ship it as soon as possible. Please understand.

◆ About returned goods due to customer's convenience:
After the product arrives, we will accept returns only within 3 business days.
The shipping cost at the time of return will be borne by the customer.

* We cannot accept returns for customer reasons, such as different images and different sizes.

◆ About returned goods due to initial failure and incorrect delivery:
If you can contact us within 3 business days after the product arrives, we will respond to returns and refunds.
Please note that the product cannot be replaced because the product is one point.
We will bear the shipping fee required for return and resent.

Based on the above contents, please contact us as soon as possible if you wish to return.
Please feel free to contact us if you have any questions or questions.

◆ Please contact the following contents from the inquiry form.

• name
• Order number
• Product name
• SKU (administrative number)

◆ For customers in Japan
If you can confirm the reply from the staff, please return it to the following address.

Return:
To NIX Co., Ltd.
602-8214
568, Kitanomon -cho, Kamigyo -ku, Kyoto
Kitanomon Building 3F
TEL: 075-366-3593

◆ In the case of countries and local customers other than Japan
We will issue a return label used for returned goods and send it by email.
Print the returned label of the sent mail, attach it to the packed returned product, and then ship it.


◆ As soon as the returned product arrives at us, we will cancel your order and refund it.